Licensing error when installing PG5 1.4.301 on Windows 10

FAQ #102017

Even if this is not tested and guaranteed anymore many customers managed to install PG5 1.4 on their Windows 10 PC’s but there is a problem with licensing.

Symptoms

The installation path has to be adapted according the following document:

Opens external link in new windowhttps://www.sbc-support.com/uploads/tx_srcproducts/Installation_Guide_PG5_1.4.300_on_Win7(64Bit)_V3.pdf

Many customers have problems to register the user.key with the function Help -> Register Software

The following message might be returned:

“Failed to update registry (ID1)”

Reason

The function is not executed due to missing administration rights.

Solution

At least for doing the operation of registering the user.key, PG5 1.4 should by started with right mouse click -> run as administrator.
After this operation, you can start PG5 the usual way.

Categories

PG5 1.x

Last update: 16.02.2018 12:33

First release: 16.02.2018 12:24

Views: 2

The requested software / document is no longer marketed by Saia-Burgess Controls AG and without technical support. It is an older software version which can be operated only on certain now no longer commercially available products.

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