Why is the message: "Failed to get data on alarm.exe" displayed on the alarming page?

FAQ #100963

This error message appears if the used firmware on the CPU does not support the "active and non ACK" filter for the S-Web alarming functionality (e.g. a PCD2.M150 with firmware 0D3).

 

Symptom
Instead of the alarm list of the S-Web alarming macro, the message "Failed to get data on alarm.exe" is displayed on the alarming page.

Reason
The reason is that the macro tries receiving the alarms filtered by the "active and not acknowledged" state of the alarms. This does only work if this feature is implemented in the according firmware.

Solution
Please update the firmware (FW) of your PCD system to the firmware supporting the according feature (see table below).

 System minimal FW 
 PCS1.Cxxx
 0E3
 PCD1.M1x5
 0E3
 PCD2.M150
 0E3
 PCD2/4.M170 
 0E3
 PCD2.M480
 1.08.21*)
 PCD2.M5xx0
 1.08.19
 PCD3.Mxxx0
 1.08.23*)


*) On PCD3 and PCD2.M480 systems the "active and not acknowledged" filter has already been implemented in previous versions, but has been improved this indicated version.

 

Categories

PCD1 / _Firmware Classic

PCD2 / _Firmware Classic

PCD3 / _Firmware Classic

PCD4 / _Firmware

S-Web Technology

Last update: 01.06.2015 03:10

First release: 17.06.2008 15:29

Views: 9098

The requested software / document is no longer marketed by Saia-Burgess Controls AG and without technical support. It is an older software version which can be operated only on certain now no longer commercially available products.

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